1. Your statutory rights
UK consumer rights are not removed because a pallet is marked clearance, mixed, or sold at auction. If goods are faulty or not as described, contact us and we will assess the remedy required by law. Business buyers may have different contractual rights.
2. Changing your mind
For a UK consumer distance purchase where the statutory cancellation right applies, you can tell us you wish to cancel within 14 days after receiving the goods, then return them within a further 14 days. Some statutory exceptions may apply. We will explain any applicable exception before purchase.
3. Condition and evidence
Please keep your order reference and tell us what went wrong. Photos of damage or an inaccurate listing help us resolve issues quickly, but a short reporting deadline does not remove your statutory rights.
4. Refund timing
Where a cancellation refund is due, we will refund you within the period required by law, generally within 14 days of receiving the goods back or evidence that you sent them. Refunds use the original payment method unless we agree otherwise.
5. Delivery charges
Where required for a consumer cancellation, we refund the cost of standard delivery. An upgrade above standard delivery need not be refunded. We will explain any return-delivery cost before you buy where the law requires it.
6. How to contact us
Email support@yourpickltd.com with your order number and the reason for your request. We will provide return instructions and assess the request under the applicable UK rules.